9 types of service desks for support (PROS AND CONS)
A help desk is a centraliz team within a company that serves employees or customers en masse, using software to organize conversations service desks .
The help desk is generally the first level of support and is responsible for handling low-complexity problems and requests.
A service desk is a tool for centralizing, organizing, and prioritizing conversations in a company, whether with employees or customers. Like a help desk, it uses software to do this work on a large scale and keep data updat in real time .
The different types of service desk usually correspond to the second level of support, responsible service desks for handling more complex complaints and queries.
Before studying types of help desk and types of service desk, it is important to deepen your knowlge about the differences between the two systems. Read: Help Desk vs Service Desk: What is the difference?
There are six types of help desk to consider
web-bas, cloud-bas, enterprise, internal, on-premise, and open source.
Each solution has a specific set of benefits depending on the size, complexity, and nature of a company’s unique customer service nes . Let’s take a look at each:
1. Web-bas help desk
A web-bas help desk is software as a service (SaaS). This means that providers host the tool on their servers and you pay a monthly fee to use it.
Among the types of help desk, this solution brazil telegram data 30 million is recommend for small and mium-siz businesses looking for a simple and practical tool.
You can access the help desk from multiple devices, including laptops, tablets and mobile phones;
The help desk provider is responsible for backing up data, maintaining security, and managing necessary updates.
The enterprise help desk is design what are transactional emails and examples of their use? to operate at scale and foster collaboration between different professionals. Among the types of help desk, this one is usually deeply customizable to support the nes of large teams.
The internal help desk helps companies provide support to their own employees. service desks This is what happens when you open a support ticket to ask for help from the IT department or when you make a request to the HR department.
Employees ne training to get the most out
Curious about the types of help desks and their impact on work routines? Read: Employee Experience: Internal Help Desks and the Future of Work .
An on – premise help desk is a solution aleart news bas in your office. This involves purchasing a software license and installing it on the company’s own servers.
The classification of service desk types depends on several criteria. To familiarize yourself with the topic, let’s start with the most classic organization:
A central service desk is one that offers support from a central service desks. Office where all technical support tickets for a company are manag. Regardless of the number of branches it has.
The centraliz service desk will receive technical support tickets from all company branches and will forward the different types of requests to the specializ departments so that they can begin to address the problems report by users.