How CX leaders in small and midsize businesses who improve their performance are driving business success

High-performing sales teams typically follow an establish process, which is reinforc with training and practice. At the same time, sales reps use digital tools for lead generation , tracking sales opportunities, visualizing the pipeline, and communicating with customers short introductory guide .

You can learn more about the fundamentals of the sales process in this guide to closing deals.

We also recommend reading: Introductory guide to the sales process: what are the stages and how can you apply it to make it truly effective?

Types of sales
Just as there are different types of businesses, there are also different types of sales . Today, and even more so after the COVID-19 pandemic, consumer habits have chang, and many customers choose to shop online safely and without having to travel. In fact, 65% of customers want to buy from companies that offer fast and easy online transactions; while 49% gave the highest marks for customer service to Amazon. ( Zendesk 2021 ).

In a general characterization we can find: internal and external sales and B2B short introductory guide  and B2C sales. Let’s see what each one is.

Internal sales and external sales

Outside sales are sales that occur when the sales agent meets the customer face to face to close a sale. Do you remember the famous door-to-door sales? It’s a somewhat remote example, but it serves to give you an idea of ​​how a salesperson and customer can close a deal in person.

In external sales, the sales agent and the client have no contact except by telephone, e-mail or some other remote channel.

According to Zendesk’s latest trends report, 50% of teams went fully remote in 2021 and 70% of companies are looking to invest in new ways to engage their employees.

Some of the benefits of adopting technological tools such as a sales CRM are:

What tools do your sales and support teams ne  germany telegram data to cope with uncertain times? Download Zendesk’s free CX Trends 2021 report and discover how companies aim to work smarter.

 

B2B sales come from the English word “business to business”, which means from company to company. B2B businesses, therefore, are companies that sell to other companies.

An example of B2B sales is the one carri out by Zendesk itself , which offers integrat solutions for other companies to better develop their businesses and excel in their interaction with their customers.

B2C sales – which also comes from the English word how does the ticket system work in help desk support?  business to consumer – means sales from business to consumer. In this way, companies sell products or services directly to their customers.

An example of B2B sales could be the sale of clothing, food, appliances, books… among many other.  Short introductory guide items that customers obtain directly from companies.

 

To run a business, it is not enough to know what sales are. A strategic sales plan is essential to outline the actions that sales representatives will take to meet their goals.

 

Sales representatives are involv in all of these

stages to understand the nes of the public, generate more leads, improve the customer experience. Offer clear solutions to specific problems, and create a long-term bond that results in loyalty.

Don’t be left without a strategic sales plan. Learn 5 steps to develop and implement it in your company .

Zendesk helps you successfully execute your sales plan
In this post we answer what  short introductory guide sales are and took a look at external. Internal, B2B and B2C sales. Now all you have to do is review your sales plan, if you already have one, or create one from scratch using our tips.

If you also want to have integrat tools  america email to focus on leads.  Without wasting time on administrative tasks, we invite you to learn about Zendesk for sales .

Zendesk’s sales solution eliminates hassles by keeping deal information up-to-date so your team can always access, analyze, and collaborate on relevant data.

It also allows you to stay on top of what’s happening in your sales pipeline, design and manage a pipeline that fits your business so reps can prioritize customers and leads.