To help you understand what consultative selling is, look at the following example: a customer goes to an appliance store to look for a computer. Although he has what he wants in mind, he seeks the help of a salesperson to guide him in terms of brand, size, and use Features and advantages. With these…
The concept of customer centricity means identifying the most valuable customers and focusing acquisition, development and marketing strategies on them with success stories . Does this mean that other customers will be ignor? Not at all! It is about putting nes in front of the service or product and not the other way around. Within…
The Help Desk makes initial contact between the user and customer service possible and is able to resolve specific problems and simple queries in a first interaction. When the problem is too complex to be solv at this stage, the Help Desk support creates a ticket and refers the case to a second level of…
It consists of a detail, objective analysis of the company bas on figures. Studying market share, strategy, processes, customer portfolio and everything that influences competitiveness steps to implemen . It is about finding the key metrics to define the quality of the relationship with the customer. Some of them may be: the number of complaints…
Among the tips for companies in the digital environment of 2020, the importance of fluid communication with the client became relevant. Have you ever stopped to think how to achieve all this? The behind-the-scenes of successful companies points to help desk software Discover 6 advantages . Basically, it is a digital tool at the service…
A help desk is a centraliz team within a company that serves employees or customers en masse, using software to organize conversations service desks . The help desk is generally the first level of support and is responsible for handling low-complexity problems and requests. A service desk is a tool for centralizing, organizing, and prioritizing…
Answering and recording initial customer queries is the primary role of a help desk technician . Companies usually have a customer service software or ticketing system, so learning how to use it correctly will be vita quality technical support l. This means that professionals must have strong communication skills to identify customer problems, gather the…
According to a Zendesk study on omnichannel, 76% of customers prefer self-service over other options. If you want to ruce response times , improve customer experience and obtain many tangible benefits for your company, in this article we will tell you how you can achieve it. Discover what FAQ is and everything you ne…
All of this allows the business idea to be express, with all the details necessary to evaluate and make the decision to start the company. The business plan is in fact a document that includes the essential aspects of the company and the market: the opportunity, the product, the context, the strategy, the team, the…
High-performing sales teams typically follow an establish process, which is reinforc with training and practice. At the same time, sales reps use digital tools for lead generation , tracking sales opportunities, visualizing the pipeline, and communicating with customers short introductory guide . You can learn more about the fundamentals of the sales process in this…