Answering and recording initial customer queries is the primary role of a help desk technician . Companies usually have a customer service software or ticketing system, so learning how to use it correctly will be vita quality technical support l. This means that professionals must have strong communication skills to identify customer problems, gather the…
This means that by not properly addressing a customer complaint, we are not only at risk of losing the consumer directly affect by the problem, but also a group of potential buyers. The first thing we ne to know is that, when it comes to customers, no complaint is insignificant. All types of complaints are…
Put like that it sounds really complex, but the answer lies in analyzing some key points with the help of neuroscience and transferring them to the commercial world you sell more . Sales market research data reveals that 79% of consumers prefer to interact with salespeople who are trust advisors and can add value…
Well, the basis of these two approaches are the precepts spread by the economist and sociologist Max Weber who spoke of three types of leadership management skills . Types of leadership according to Max Weber management skills . The concept also rests in academic literature as traditional domination, which would be an anachronistic concept…
Meaning: It is a tool known by people who work with sales and helps them qualify their prospects . The BANT formula was originally creat by IBM and is now consider outdat, because it is not possible to identify the real difficulties of potential clients and attend to them personally Their Meanings Explain . …
Have you ever thought of a question about a specific topic and when you go to type it into the search engine, thousands of people have already thought of it? Don’t feel unoriginal, it happens to all of us, even your clients. Usually, around a specific topic, doubts arise that are common among users company’s…
The business plan is the one that is created in the company incubator , that is, the one that any entrepreneur must carry out in the process prior to the creation of the company elements for success . All of this allows the business idea to be expressed, with all the details necessary to evaluate…
High-performing sales teams typically follow an establish process, which is reinforc with training and practice. At the same time, sales reps use digital tools for lead generation , tracking sales opportunities, visualizing the pipeline, and communicating with customers short introductory guide . You can learn more about the fundamentals of the sales process in this…
Let’s quickly review what a conflict is . A conflict is a process that develops when two people see a problem from different perspectives. It can occur verbally, where each individual expresses his or her point of view; symbolically, where the ideas between two individuals are contradictory; or emotionally, when they cause reactions in the…
SaaS stands for Software as a Service . SaaS are companies that offer technological solutions accessible through the Internet. Most people and many companies already use these services. Some of the best known are: email , platforms such as Dropbox , Gsuite , Zoom and Netflix know the service . Why do we say they…
Through an integrat and omnichannel system , Help Desk support for users centralizes requests and provides responses immiately or in a short period of time Desk Support and . This new and improv version of the traditional customer service optimizes resources within companies, manages and satisfies demands from internal and external users, and above all,…
Meaning: It is a tool known by people who work with sales and helps them qualify their prospects . The BANT formula was originally creat by IBM and is now consider outdat, because it is not possible to identify the real difficulties of potential clients and attend to them personally Meanings Explain . Meaning:…